Call center surveys

Manage your projects with the most trusted call center survey software, loved by professionals.

IdSurvey is the survey software designed to collect valuable insights into customer satisfaction through call center surveys — structured interviews conducted by telephone on behalf of a company.

With IdSurvey, you can run professional surveys of any kind thanks to its wide range of built-in features. Monitor your telephone agents in real time, boost your call center’s productivity, and ensure the quality of your data.
Call center customer satisfaction surveys provide meaningful feedback from your customers, helping you make informed decisions and drive success across any type of business.

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Ipsos
Market research software used by McNair.
Market research software: Opinions Remarkable Research
atos

With the call center survey software IdSurvey, you can:​

Collect real and reliable data

Thanks to telephone interviews and the presence of agents, you can collect reliable and verified data that will provide essential insights for your business.

Monitor customer satisfaction

Keep customer satisfaction constantly under control. The data collected by the call center is immediately available to supervisors, allowing you to monitor performance and results in real time.

Improve your call center performance

Evaluate the performance of call center agents, identify issues and improvement opportunities, and develop action plans to enhance the customer experience.

Offer the solution your customer prefers

If your customers are not comfortable with phone surveys, you can offer an alternative method thanks to IdSurvey’s mixed mode. Choose between phone, web, or face-to-face interviews for a fully rounded experience.

Choose the survey methodology that better fits with your market research.

With IdSurvey you can choose the most suitable methodology for your market research surveys, from the distribution of the questionnaire to data collection, simply by activating the software modules with a click:

CATI Software

Telephone interviews.

CAWI Software

Online surveys.

CAPI Software

Face-to-face surveys.

Discover IdSurvey

The most powerful survey software, loved by professionals.
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Simple, clear, updated in real time: design and share your reports and survey dashboards

IdSurvey: the call center survey software with endless features.​

IdSurvey: the call center survey software with unlimited features.

Integrated softphone

The IdTalk softphone is ready to use immediately, with no additional software required.

Appointments

Agents can use the CATI calendar to schedule appointments with respondents.​

Automatic callbacks

The IdSurvey engine automatically handles all telephone callbacks.

Manual dialing

Use click-to-dial to dial the displayed number with a single click.

Predictive & automated dialing

Double your call center agents’ productivity with automated calls.

Multi-number management

Easily and seamlessly manage multiple phone numbers for each respondent.

Agent filters

Assign specific contacts to each agent to personalize and distribute calls from the call center.

Time zone management

Work easily and intuitively with contacts in time zones different from those of the agents.

Supervisor Dashboard

Monitor your call center’s productivity with the real-time Supervisor dashboard.

Supervisor chat

Communicate with your phone agents through private chats or broadcast messages.

Screen monitoring

Watch your agents’ screens and follow their work in real time on the CATI interface.

Interviewer score

Thanks to this native IdSurvey metric, you can keep an eye on your agents’ performance.

Testimonials

Amazing feedback from our customers around the world.
"Great CATI software and excellent customer service - they provide you with customized training and technical assistance to make sure your projects are successful. They offer a fast turnaround to questions and their support team is amazing."
Public Health Institute
"The most sophisticated software for opinion polls and market research. User friendly interface, no need for additional experts."
ARPINE A.
ARPINE A.
"We found in IdSurvey the perfect partner for us. IdSurvey is the software that completely covers our company's needs in terms of data collection. You can choose from a variety of licenses that suit any kind of business, from the smallest to the largest."
Mednet Marketing Research
"The software combines an easy to use GUI with the possibility to write the questionnaire in code, this makes it fast and easy to create complex surveys. The software feels stable and the uptime on our hosted version has been 100% for us."
Enkatfabriken
"I overcome the limitations I found in the tools I used before IdSurvey. Powerful and easy to use, with a very knowledgeable and flexible support team. The possibilities of use are almost limitless."
VITTORIO D.
VITTORIO D.
"The way IdSurvey handles issues is outstanding. It is very well documented and very fast. The staff is professional and helpful at all times."
KEITH K.
KEITH K.
"Powerful and easy to use software for collecting data and designing surveys. I love IdSurvey and I would recommend it to anyone doing surveys."
SATHENIK K.
SATHENIK K.
"When we first started using IdSurvey, we were amazed by the clean interface and ease of use of the system. IdSurvey provides us with robust sample management . Programing questionnaires has never been easier!"
Docking Institute of Public Affairs

Why choose IdSurvey?

An omnichannel solution to optimize your results and the work of your telephone agents.

Scalable licenses.

IdSurvey offers a flexible and cost-effective solution that allows you to easily scale the number of workstations in your call center up or down. Work more and spend less with our offer for telephone surveys!

Graphic interface of the survey design software IdSurvey which enables you to create custom telephone, online and offline surveys.
Supervisor dashboard CATI

Real-time monitoring.

Monitor your call center’s performance in real time with the Supervisor Dashboard. Optimize your agents’ work by tracking over 80 metrics and metadata in real time, viewing their work window with the Watcher tool, and communicating through the integrated chat.

No downtime: time is money!

Start working with IdSurvey and its IdTalk switchboard right away. Thanks to the integrated softphone, your agents can begin making calls immediately—even remotely—without needing to install any additional software.

CATI - Softphone integrato
b2b survey questionnaire

Specialized support

With IdSurvey, you can rely on a team of experts always ready to assist you. They’ll provide training to help you use the software effectively and guide you through the setup and development of complex surveys.

Discover IdSurvey

The most trusted survey software among professionals.
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Knowledge base

Enter the knowledge base to discover all the solutions and strategies for setting up and designing questionnaires.

Guide and papers

IdSurvey has an online guide for all features of the software so you can easily discover all tools.

Help Desk support

Using your ticket area you can request technical assistance. One of our experts will answer you back shortly.