Survey tools
Survey tools to conduct professional online, face to face, and phone surveys
The survey platform that you need
IdSurvey is a professional survey software for creating, conducting, and analyzing surveys. We believe in designing survey tools that combine intuitiveness with power so we created a user-friendly and flexible survey platform, with a wide range of features and customization options to meet the needs of different types of survey projects.
With IdSurvey you can collect data through multiple data collection methodologies such as online, offline and phone surveys.
The survey software is a comprehensive solution to program survey. Businesses, market research companies, academic researchers, government agencies, and other organizations can easily gather and analyze data from their target audiences by using the online survey software.
Survey tools: discover more about IdSurvey solutions
A complete survey data collection software for all steps of your research:
Design the online questionnaire
Use the most powerful survey tools in the market to quickly design professional online questionnaires. Our intuitive drag-and-drop GUI lets you effortlessly build surveys without technical expertise, or unleash your creativity using advanced coding options. Choose from over 50 customizable question types, and enhance engagement with dynamic features like conditional display logic, skips, randomization and branching rules for fully personalized survey flows. Whether you’re conducting market research, gathering customer feedback, or performing academic studies, our survey tools provide everything you need to achieve high-quality insights.
Collect data
IdSurvey provides a complete data collection platform designed to easily combine multiple methodologies within a single project. Collect valuable insights from any channel and reach your audience wherever they are: engage respondents via personalized email campaigns with EmailSender, send automated text messages through SMS Sender, share your survey links across websites, social media, and online panels or leverage the integrated soft phone system with manual or predictive dialing. Moreover, our survey tools feature an offline mobile app, allowing you to gather responses even without internet connectivity. Maximize participation by blending multiple data collection methods effortlessly into one comprehensive survey project.
Analyze survey results
IdSurvey includes advanced survey tools specifically designed for powerful and intuitive data analysis. Take advantage of real-time insights by exploring live data through the intuitive statistics and Analysis & Reports sections within IdSurvey. Our survey tools empower you to quickly build fully customized, visually appealing reports, which can be downloaded for internal use or securely shared online with your clients and colleagues, ensuring instant collaboration and informed decision-making. Furthermore, you can download your survey results in six popular formats, including SPSS, Excel, CSV, and more, to conduct in-depth offline analyses or integrate the data with your preferred statistical software.
Survey tools comparison:
other solutions Vs IdSurvey
| Other solutions | IdSurvey |
|---|---|
| Equirement to use multiple tools for different purposes. | Complete and integrated solution for online, offline, and telephone surveys with automatic and customizable reporting. |
| Complicated and inefficient user experience. | Advanced features that are easy to use, with an intuitive interface for quick learning. |
| Lack of customization in survey design. | User-friendly template editor, white-label options, and advanced Javascript and CSS editors for more demanding users. |
| Non-integrated and inconsistent multi-mode data collection. | Native multi-mode data collection: online, offline, and by phone, all within the same project. |
| Email and SMS campaign management with non-integrated tools. Lack of multi-link management for questionnaires. | Create email and SMS campaigns, and manage multiple links (social, panel, web, etc.) for a fully integrated omnichannel distribution, including telephone and face-to-face options. |
| Slow and complex questionnaire and logic creation. | Interface designed for quick and easy questionnaire creation and logic management. |
| High startup costs and non-scalable licenses that don’t adjust to changing client needs. | Flexible and scalable licenses, reduced startup costs. Free support and 3 free admin accounts. |
| Manual data analysis with export to spreadsheets. | Dynamic, real-time automatic reports with full customization of every aspect of charts and analysis tables. |
| No option to choose the server infrastructure. | IdSurvey cloud installation (GDPR-compliant, with anti-DDoS infrastructure, SSAE18 Type 2 Soc 1, 2, 3 certification, ISO/IEC 27001, 27017, and 27018) or customized installation on the client’s servers. |
| Missing or ineffective supervision tools. | Supervisor dashboard for detailed monitoring of telephone operators’ performance with customizable metrics, interviewer scores, screen monitoring, and call listening, all in real-time. Integrated chat for communication with operators. |
| Need for a third-party softphone. | Integrated softphone within the operator’s web interface with zero-configuration technology. |
| Lack of online and offline data collection. | Integrated online and offline data collection capability. Free downloadable app for offline CAPI data collection. |
| Lack of cross-tab analysis. | Dedicated cross-tab section with analysis tools such as Chi-Square, ANOVA, and Z-Test. |
| Lack of AI tools. | Innovative integrated AI tools, including descriptive analysis, automatic insights, and automated open-ended response coding (ChatGPT). |
| Slow software. | High performance and smooth operation, even with complex questionnaires. |
The best online survey tools for the most different use cases
Is IdSurvey the right surveys software for me?
IdSurvey is a powerful, user-friendly, web-based survey program designed to simplify your data collection process using advanced survey tools. Accessible remotely from any device through your web browser, IdSurvey delivers all the benefits of cloud technology, including automatic updates, seamless bug fixes, immediate customer support, and enhanced reliability.
You can choose the deployment method that best suits your organization’s needs: leverage our secure cloud infrastructure for maximum flexibility and scalability, or opt for a dedicated on-premises installation directly on your own servers. In either scenario, IdSurvey provides the exact same set of survey tools and advanced functionalities, ensuring an optimal, consistent experience tailored to your workflow and security requirements.
The omnichannel software collects data with multiple methodologies (phone, online, and offline face-to-face) in the same project. You design the questionnaire once and distribute it with your preferred methodologies, for example online and phone. All data will flow into one database, and all features will be handled automatically by the survey data collection software; you don’t have to worry about duplicate interviews!
The learning curve to using IdSurvey is very rapid. In just a couple of training sessions, users are already autonomous in working with the survey platform. The interface for CATI interviewers and the CAPI survey application are so intuitive that no training is required!
IdSurvey’s licenses are flexible and can adapt to all needs. For CATI, you can rent annual licenses for long term requirements or use the short-term daily licenses for spot projects or to scale up your stations temporarily. For CAWI and for CAPI, you can buy packs of completes to cover a specific project or your annual requirement. The pricing policy ensures you get the best prices – even for a small purchase – because the cost is calculated on the total amount purchased in the previous 12 months.
Yes! We believe in always providing exceptional customer support for the survey platform. Basic support is free for all active customers. You can seek assistance via ticket at any time. Our team of experts will promptly respond to your request. And if you need advanced support or customizations, you can purchase level II technical support hours to cover all your needs!
Request demo
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Survey tools with endless features
Survey settings
Use the survey tools to set the configurations for each survey methodology and create a custom flow for each module.
Quotas management
Use interlocking or non-interlocking survey quotas to collect significant data and manage your sample.
Multi-language management
Write the questionnaire in the main language and easily add translations with an excel file.
Quality control
Use the Quality Control section to validate, reject and edit completed interviews to have full control on your data.
Email Sender
With the integrated email tool quickly distribute your link to a list of emails from the survey software.
SMS Sender
Send the link to your survey to a list of mobile numbers with the SMS tool built into the survey platform.
Custom look
Customize the look of your branded surveys selecting templates, colors, logo, and more.
In-built softphone
Thanks to IdTalk dialer and the built-in softphone your CATI agents can immediately start calling with IdSurvey.
Click to dial
Use the click to call function to call numbers on the CATI interface with a simple click. With the in-built softphone you don't need anything else to work.
Predictive dialing
Increase the phone agents productivity with automated dialing. Set your preferred configurations in IdTalk and start working!
Appointments
Schedule reserved or unreserved appointments with your respondents. Manage and edit the date, time or agent assigned from the Contacts Management.
Offline app
The IdSurvey CAPI survey application is available for iOS and Android devices and works offline allowing data collection wherever you are!
GPS location
Register the location of each CAPI interview and download the information with the raw data you collected to guarantee data reliability.
Audio recording
Register the background audio of CAPI interviews and listen or download the recordings from the Quality Control section.
Multimedia
Ask to take a photo, record a video or audio, or ask the respondent to leave a signature with the multimedia questions.
Supervisor dashboard
Monitor the work of CATI agents through countless metrics, initiate a chat with them, send a broadcast message or watch their screen.
Crosstabs
Analyze data with the pro tool to design multi-layer cross-tabs. Use the different metrics and identify correlations, trends, and the most statically significant segments.
Analysis & Report
View the default results report offered by the survey software or customize your own report to share with your team or client.
Online store
IdSurvey offers a flexible licensing system. Purchase new licenses independently from the online store when you need them.
Test mode
Use the survey software test mode to have full control of your survey. Verify that the survey and all settings are working as they should.
Logic and flow
Create a customized experience for each survey respondent by using display and skip conditions. Set all the rules and let the survey platform show the right flow for each user.
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Survey tools: FAQ
What is survey software?
Survey software is a tool designed to program survey, distribute them, and analyze data. It provides an efficient and convenient way to gather feedback, opinions, and information from a large number of people.
With survey tools, users can create custom questionnaires with various question types such as multiple-choice, rating and likert scales, open-ended questions, matrix, drop-down menu, and more. These surveys can be distributed through different channels such as web, face-to-face or phone.
Top survey platforms also provide data analysis to help users analyze the survey results. This includes features such as data visualization, statistical analysis, and reporting. With these tools, users can gain insights into the survey data and make informed decisions based on the results.
Research survey software can be used for a variety of purposes, such as market research, customer feedback, employee engagement, academic research, and more.
Why use an online survey software?
Online survey software is a web-based tool that allows users to program survey, distribute, and analyze them online. Online survey tools offer numerous benefits over traditional methods, such as paper-based surveys. Here are some of the key advantages of using online survey software:
1. Time-saving and cost-effective: An online survey data software eliminates the need for printing and mailing paper surveys or using tools like Excel. This makes the survey process more cost-effective and time-saving for researchers, businesses and organizations.
2. Customizable: Online survey software allows users to customize surveys to match their brand and capture the data they need. This includes various question types, survey design options, and branding features.
3. Data analysis: Survey software for research provides advanced data analysis tools, such as data visualization and reports, to help users interpret survey results quickly and easily.
4. Better data security: The best survey platform offers secure data storage and encryption, protecting sensitive information from unauthorized access. This ensures the confidentiality of respondent data and protects businesses and organizations from potential data breaches.
Overall, online survey software is a powerful tool that can help businesses and organizations collect, manage, and analyze data efficiently, saving time and resources while providing valuable insights.
What are different types of survey tools?
The survey tools market is big and you can find different types of survey tools, each with its own features and functionalities. Here are some of the most common types:
1. Online survey software: Online survey software is designed to allow users to create, distribute, and analyze surveys online. Best online survey tools offer a range of question types, design options, and tools for data analysis and quality control.
2. Mobile survey software: Mobile survey software is designed to create surveys that can be completed on mobile devices. It is optimized for mobile screens and offers features such as location-based surveys and mobile app integrations.
3. Offline survey software: Offline survey software is designed to create surveys that can be completed offline through an app on a mobile device. It is often used in situations where internet connectivity is limited, such as in remote locations or during events.
4. Phone survey software: Phone survey software is designed to conduct surveys over the phone. It automates the process of making calls, recording responses, and managing data. Phone survey software is often used for market research, customer feedback, and political polling.
5. Enterprise survey software: Enterprise survey software is designed for large organizations with complex survey needs. Survey platforms for businesses offer advanced features such as multi-language support, multiple user roles, and advanced data security.
The best survey software - like IdSurvey - combines all these features in one platform so that you don't have to compromise.
Why use survey software?
Survey software is a valuable tool for a variety of organizations to collect feedback and insights from their customers, employees, and stakeholders. It can be used in different situations and industries such as business, government agencies, universities, retail and so on.
Survey software solutions save time and resources by automating the process of data collection, analysis, and reporting, making it a cost-effective investment.
Survey software allows users to reach a larger audience, improve customer satisfaction, and make data-driven decisions based on the insights gained from survey data.
What are the main differences between IdSurvey software and other survey tools available on the market?
IdSurvey offers professional tools to researchers and you can find several differences with other survey tools on the market:
- Comprehensive Feature Set: IdSurvey offers features that distinguish it from other survey tools. These include a robust CATI (Computer Assisted Telephone Interviewing) section with an integrated softphone, supervision dashboard, live chat, a complete and modern section for CAWI (Computer Assisted Web Interviewing), and a native app for CAPI. IdSurvey provides a unique experience for survey administrators and respondents alike.
- Advanced Data Analysis: IdSurvey's new crosstabs section allows for detailed and sophisticated data analysis. This feature helps users to easily cross-tabulate survey data, providing deeper insights and more precise reporting compared to many other survey tools on the market.
- Flexibility: IdSurvey offers high levels of customization, allowing users to tailor the software to their specific needs. This includes customizable questionnaires, branding options, and adaptable workflows, which many other survey tools may not provide to the same extent.
- Support: IdSurvey provides excellent customer support and comprehensive training resources. This support helps users maximize the software's potential and troubleshoot any issues quickly, which is often a critical factor when choosing between survey tools.
- User-Friendly Interface: The software is designed with a focus on usability, featuring an intuitive and modern interface. Users can navigate and utilize the full range of features without extensive training or technical knowledge, a significant advantage over more complex or less user-friendly survey tools.
What is paid survey and how to manage it with survey tools?
A paid survey is a type of survey where respondents are paid or incentivized to complete a survey. Paid surveys are often conducted by market research companies on behalf of businesses or organizations to gather information about consumer opinions, preferences, and behaviors.
Paid surveys can be conducted through a panel online, through mobile devices, or over the phone, and they typically take anywhere from a few minutes to an hour to complete.
The best survey tools in research - like IdSurvey - offers entry and redirect links that will allow you to connect your survey software to the panel for seamless management of paid surveys.
How can IdSurvey help manage complex surveys requiring multi-channel data collection?
IdSurvey offers professional survey tools to manage complex surveys that require multi-channel data collection, with multiple features and capabilities to enhance efficiency. IdSurvey supports multiple data collection modes, including CATI (Computer Assisted Telephone Interviewing), CAWI (Computer Assisted Web Interviewing), and CAPI (Computer Assisted Personal Interviewing). This flexibility allows users to gather data from various channels within a single project, accommodating different respondent preferences and increasing response rates.
Everything is managed with a single project and contact list allowing researchers to maximize their effort.
The platform's integration of these modes ensures that data collected from different channels is collected into a single database. This integration simplifies data management and analysis, enabling users to have a comprehensive view of their survey results regardless of the collection method used.
Discover IdSurvey
The most powerful survey tools, loved by professionals.
Knowledge base
Enter the knowledge base to discover all the solutions and strategies for setting up and designing questionnaires.
Guide and papers
IdSurvey has an online guide for all features of the software so you can easily discover all tools.
Help Desk support
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